Frequently Asked Questions (FAQs)

How to Booking

How does it work?
After I make my reservation, how long does it take to get confirmation?
What if the hotel that I selected is not available?
What is the latest time that I can make my reservation?

Billing Issues,Cancellations and Refunds
Do I need a credit card to make a hotel reservation?
What credit cards do you accept?
What is your cancellation policy?
How and when can I get a refund?

How does it work?

Booking online with hotels-bangkok-travel.com could not be easier! Just select your desired hotel from our website, check on rates and hotel details and hit the 'Book Now' button. Once you submitted your Booking Request our reservation team will attend your booking details and advise you on payment procedures. After your payment has been successfully processed you will receive your Hotel Voucher by email.

After I make my reservation, how long does it take to get confirmation?

Within 24 hours! After submitting your Booking Request you will immediately receive an e-mail, containing your BOOKING ID confirming that your order has been received and is now being processed. Within 24 hours our reservation staff will advise you on booking details by email.

What if the hotel that I selected is not available?

You will be notified by e-mail within 24 hours after placing booking request and you will not be charged. We will then suggest to you an alternative hotel.

What is the latest time that I can make my reservation?

We accept bookings anytime before the check-in date. Please take note though that our booking conditions are tied to those of the hotel. Thus we cannot always guarantee availability on short notice booking requests.

Do I need a credit card to make a hotel reservation?

All Bookings are on prepayment basis. For your convenience, we offers credit card payment directly from our web site. We accept payment by Visa, Master Card.

What credit cards do you accept?

We accept payment by Visa and MasterCard.

How and when can I get a refund?

Please note that refunds will be made in the form of a credit refund. I.e. we will credit the amount back to your credit card.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 15-45 working days for the proceeds to show in your account.